Warren Everard. Leading Product Experience Design, AI, and agentic commerce consulting at Visa across Australia and New Zealand.
Fifteen years across financial services, government, and telco. Building teams, embedding human-centred design in matrixed organisations, translating customer research into experience strategy.
Increasingly interested in how service design principles extend to agent orchestration: designing systems where humans and intelligent agents collaborate to deliver better customer outcomes. This site is where that thinking gets prototyped on personal time.
I'm also enrolled in MIT's Applied AI and Data Science Program, deepening the technical understanding that sharpens how I think about these problems strategically.
Personal projects only. No employer affiliation, endorsement, or proprietary content.